How to Find My Upload Speed Comcast

Comcast simply released a 2020 Network Performance Data report with stats on how much Cyberspace usage rose during the pandemic, and it said that upload use is growing faster than download utilize. "Peak downstream traffic in 2020 increased approximately 38 percent over 2019 levels and acme upstream traffic increased approximately 56 percent over 2019 levels," Comcast said.

But while upload utilise on Comcast's network apace grows—driven largely by videoconferencing among people working and learning at home—the nation's largest home-Internet provider with over 30 million customers advertises its speed tiers as if uploading doesn't exist. Comcast's 56 percent increase in upstream traffic made me wonder if the company will increment upload speeds whatever time before long, so I checked out Comcast's Xfinity.com site today to see the current upload speeds. Getting that information was fifty-fifty more than difficult than I expected.

The Xfinity website advertises cable-Cyberspace plans with download speeds starting at 25Mbps without mentioning that upstream speeds are merely a fraction of the downstream ones. I went through Comcast's online ordering organization today and found no mention of upload speeds anywhere. Even clicking "pricing & other info" and "view plan details" links to read the fine print on diverse Internet plans didn't reveal upload speeds.

Even after adding a plan to the cart and going through about of the checkout process, I could non find whatever mention of upload speeds. I got to the point where you accept to enter credit carte du jour data to go along, then I initially stopped at that place. I later confirmed that Comcast's ordering system will show upload speeds after it checks whether your credit card is valid, in the concluding page where you submit an order.

Deliberately keeping customers in the dark

I've long known that information technology'southward difficult to find upload speeds on Comcast's website, but I'one thousand non sure exactly when it became virtually incommunicable. There were complaints about this very problem on Comcast's customer back up forums in 2020 and in 2019, though. "What is my upload speed now? No where in the world tin I notice documentation," one customer asked. The answer was that existing customers tin can notice upload speeds for their own plan in their account settings after logging in and navigating to the correct department.

Just that does not aid people who are signing upwards for service and desire to find out what upload speeds they'll get or compare upload speeds of dissimilar plans. Even the Xfinity.com comparison tool that lets you compare details of different plans doesn't reveal their upload speeds. The absenteeism of upload speeds from Comcast's website is and so thorough that it is clearly a deliberate effort to keep customers in the dark. This gallery shows how the Comcast Xfinity website displays Internet plans without mentioning upload speeds and continues that tactic through nearly the entire checkout process:

• Comcast'south website displays these Internet offers in my location without stating upload speeds.

• Comcast has a tool that lets yous compare ii plans—just it doesn't show the plans' dissimilar upload speeds.

  Comcast

• After adding a programme to the cart, you can get-go the checkout process. No upload speeds are in sight.

  Comcast

• Nosotros yet don't know what the upload speeds are, only Comcast tells the states virtually its "Flex" streaming box.

  Comcast

• At present we tin can select an installation date and time, only upload speeds even so are not revealed.

  Comcast

• Now yous have to enter your credit card data—merely afterward doing so will Comcast let you lot see the 300Mbps download plan's 10Mbps upload speeds.

  Comcast

Thankfully, the tertiary-party website CableTV.com lists both download and upload speeds, showing that Comcast's 25Mbps download plan comes with 3Mbps uploads; the 100Mbps and 200Mbps download plans both accept 5Mbps uploads; the 300Mbps download plan has 10Mbps uploads; the 600Mbps program has 15Mbps uploads; and the 1Gbps download (one.2Gbps in some areas) comes with 35Mbps:

Overstate / Comcast speeds and prices, no thank you to Comcast'southward website.

Comcast's website does list the 35Mbps upload speeds for the gigabit plan at this folio, just I couldn't find annihilation like for Comcast's other cable-Cyberspace plans. Comcast also offers a fiber-to-the-home service with 2Gbps speeds both downstream and upstream. But Comcast's residential fiber requires installation charges of upwards to $500, and the service costs $300 a calendar month, which is more than three times equally much every bit the gigabit-cable program that has 35Mbps downloads.

Comcast, why did y'all make this then hard?

I contacted Comcast today with two main questions: is at that place any way to discover upload speeds on Comcast's website earlier submitting an order for Internet service, and does Comcast take any plans to raise its cable upload speeds?

Comcast's reply on where to find upstream speeds was as follows:

Our network report shows that, despite the growth in upstream traffic in 2020, patterns remain highly asymmetrical equally downstream volumes were 14x college than upstream throughout 2020. Our website reflects the way customers apply the Internet with downstream overwhelmingly dominating usage, but upstream speeds are included in your cart and are visible upon bank check out when you submit your club.

Despite Comcast claiming that "upstream speeds are included in your cart," I could find no prove of this. Adding a Comcast Internet programme to the cart and then clicking the cart icon brought me to an ordering page that does non mention upload speeds. I confirmed this behavior on Xfinity.com in both Chrome and Safari.

I circled dorsum to the Comcast spokesperson and asked what verbal steps I need to have to make upload speeds evidence up in the cart. Information technology turns out the upload speeds never prove up in the cart at all unless you lot ascertain "cart" to include the entire ordering procedure. Comcast told us the upload speeds will finally appear "when you are at the step when you review your guild."

Despite my before reluctance to enter my credit card information for service I am non ordering, I finally did so to bank check whether this is accurate. I submitted my address, phone number, and credit card data, and I clicked "Side by side." This triggered a footstep in which Comcast's system checked to run into whether I had entered a valid credit carte. I accidentally entered a recently expired card number, and then Comcast's arrangement "declined" my menu and made me re-enter it. After I entered a bill of fare number that Comcast could charge, I finally got to this folio, where the 300Mbps download-plan'southward 10Mbps upload speeds are shown:

Enlarge / The last page in Comcast's ordering organisation.

Xfinity.com

At this page, with Comcast having already verified your carte, you can view upload speeds and make up one's mind whether to submit the social club or exit the ordering system. The part of Comcast's argument that upload speeds are "visible upon check out when you submit your social club" is thus accurate. Simply refusing to tell a prospective customer what they're paying for until later on they submit credit carte data is simply ridiculous. You can probably get upload speeds before by asking a Comcast rep in an online chat or phone call, but that shouldn't exist necessary.

Update: After digging through Comcast'southward list of client agreements, policies, and disclosures, I constitute a now-outdated network management page that includes download and upload speeds. It appears to be the newest such list bachelor on Comcast's website, but information technology was published on Baronial 19, 2019 and the listed speeds don't lucifer Comcast'south current offerings.

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Source: https://arstechnica.com/tech-policy/2021/03/comcast-hides-upload-speeds-deep-inside-its-infuriating-ordering-system/

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